Insider data access spike
Your task
A UEBA alert flags a customer-support employee whose account, over the past two weeks, accessed ~4,000 distinct customer profiles via the internal admin tool, versus a peer-team baseline of ~50/week, including high-profile and VIP accounts unrelated to any assigned tickets. Access happened mostly outside their shift hours, and several lookups have no associated support case. The employee is active and unaware of the alert. HR notes they recently gave notice and leave in 5 days. How do you triage, contain, and remediate this suspected insider threat?
It covers
- Insider threat
- Anomalous data access