Code Room
On-callMedium
Question
Support escalates at 13:00: customers report that products they marked out-of-stock are still showing as 'in stock' on the storefront, leading to oversold orders, but only on some page loads and it 'sometimes corrects itself after a while.' The storefront reads inventory through a Redis cache with a 5-minute TTL. An hour earlier, you deployed a change that moved inventory updates to an async background worker queue to speed up the admin panel. There were no errors anywhere. How do you triage and fix?
What a strong answer looks like
Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.
Learn the concepts
Loading whiteboard…
Run or narrate your approach, then ask the coach.