Code Room
On-callMediumoc-g013
Subject Cache incidentsLevel Mid–Senior~30 minCommon in Reliability & on-call interviewsIndustries Technology, Software development

Question

Support escalates at 13:00: customers report that products they marked out-of-stock are still showing as 'in stock' on the storefront, leading to oversold orders, but only on some page loads and it 'sometimes corrects itself after a while.' The storefront reads inventory through a Redis cache with a 5-minute TTL. An hour earlier, you deployed a change that moved inventory updates to an async background worker queue to speed up the admin panel. There were no errors anywhere. How do you triage and fix?

What a strong answer looks like

Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.

Diagram & narrate the incident
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Run or narrate your approach, then ask the coach.