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On-callHard
Question
An HTTP request-validation service (single-threaded event loop, Node.js) goes from p50 8ms / p99 30ms to p50 9ms / p99 9000ms at 14:10. Throughput collapses and the health check intermittently times out. CPU on the box pegs at 100% on one core; the others are idle. There was no deploy today, but marketing launched a campaign at 14:00 that drove a 3x traffic spike from a new partner whose user-supplied 'coupon code' field is validated with a regex. The event-loop-lag metric spiked from <1ms to multiple seconds. How do you triage and mitigate?
What a strong answer looks like
Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.
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