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On-callMedium
Question
Your service calls a third-party payments provider whose API allows 100 requests/second across your whole account. You autoscaled your worker fleet to clear a backlog, and now a growing fraction of provider calls return HTTP 429 with `Retry-After`. The more workers you add, the higher the 429 rate climbs and the slower the backlog drains. Your own infra is healthy — CPU, memory, and queues on your side are fine. Dashboards show provider 429s rising in lockstep with your worker count. How do you triage and mitigate?
What a strong answer looks like
Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.
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