Code RoomSessions expire ahead of schedule
HardPrep Room Coding #2698

Sessions expire ahead of schedule

On-callReliability & on-callSenior–Staff~35 min

A session/token store (Cassandra with per-row TTLs) starts logging users out early and dropping short-lived grant tokens before they should expire, beginning ~03:30. Dashboards: error rate flat, but 'session expired' events jumped and a few cache layers show entries vanishing ahead of their TTL. Context: one of three new Cassandra nodes added last night came up with NTP not yet synced and its clock is ~7 minutes *ahead*. How do you triage, stop the premature data expiry, and recover affected users?

What a strong answer looks like

Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.

0:00 of about 35 min
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