Code RoomEmails stop sending silently
EasyPrep Room Coding #2876

Emails stop sending silently

On-callReliability & on-callEntry–Mid~15 min

A service starts up fine after a deploy, but one feature — sending notification emails — silently stopped working. No errors in the main request path, no 500s, just no emails going out. The deploy moved the service to a new environment config. You suspect the email integration. Where do you look, and how do you confirm the cause?

What a strong answer looks like

Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.

0:00 of about 15 min
Which questions mattered is sealed until you submit. Telling you now would just be handing over the edge cases.