On-callHardoc-p080

Subject Incident responseLevel Senior–Staff~20 minCommon in Reliability & on-call interviewsIndustries Technology

Question

You go to restore from backups during an incident and discover the backups are incomplete, corrupted, or the restore process doesn't work. How do you handle it, and what's the lesson?

What a strong answer looks like

Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.

Learn the concepts

Diagram & narrate the incident

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Run or narrate your approach, then ask the coach.