Code Room
System designMedium
Question
Design a customer-support ticketing system: customers submit tickets through multiple channels, tickets are routed to agents, and SLAs are tracked.
What a strong answer looks like
Clarify scale and constraints first. Propose a clean component breakdown, then go deep on the hard parts — data model, bottlenecks, consistency, failure modes — and name the trade-offs you are making.
Learn the concepts
Loading whiteboard…
Run or narrate your approach, then ask the coach.