Code Room
On-callMedium
Question
You're in an incident and determine the root cause is your cloud provider (a regional outage or managed-service degradation) — not your code. How do you handle it?
What a strong answer looks like
Stop the bleeding first (mitigate), then form hypotheses from real signals. Separate root cause from symptom, communicate status as you go, and close with what prevents a repeat.
Learn the concepts
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Run or narrate your approach, then ask the coach.