Question
Support engineers keep hitting a bug only reproducible with a specific customer's account state. One proposes a slick workflow: when a ticket is stuck, export the customer's full record (settings, message history, transaction list) into an AI agent and ask it to write a repro script and suggest a fix. It would massively speed up support. As tech lead, how do you respond, and what would a safe version look like?
Treat the AI’s output as a draft to verify, not an answer to trust. Name the specific flaw and the input that triggers it, say how you’d catch it — tests, edge cases, reading critically — and how you’d re-prompt or decompose to get it right.
Vibe coding: describe the solution in plain language (or narrate it) and the coach grades your approach. Generating runnable code from your description is coming next.