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AI-ready · Error Handling

A customer tells you the AI shopping assistant on your site told them a product was machine-washable when it isn't, and they've already ruined it following that advice. Walk me through how you respond, and what you fix upstream.

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With the customer, I don't get defensive about the source of the bad advice — the assistant is ours, so the mistake is ours, and I make it right the same way I would if a store ass…

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