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AI-ready · Error Handling

A sync error between your AI booking assistant and the property management system oversold a room category, and a guest is now standing at the front desk with a confirmation for a room that doesn't exist tonight. Walk me through handling the guest in the moment and fixing the underlying gap.

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In the moment, the guest's confirmation is real to them regardless of what broke in the backend, so I own it plainly — I don't blame the system out loud, I just move fast to make it right.…

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