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AI-ready · Error Handling

An AI-drafted response to a one-star review went live on a public review site and apologized for the wrong issue entirely, making it look like nobody actually read the guest's complaint. Walk me through what you'd do in the next hour, and what you'd change about the review-response workflow.

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First hour: I edit or replace the response immediately if the platform allows it, and if it doesn't, I post a follow-up reply that actually engages with the guest's real complaint…

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