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AI-ready · Judgment

Your AI sentiment-analysis tool scores a new review as low-priority and routine, but reading it yourself, the guest is describing a safety issue — a broken lock, a smoke detector that didn't work. Walk me through what you do.

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I escalate it immediately as a safety issue regardless of what the sentiment score says — that score is measuring tone, not risk, and a guest can describe a broken lock in perfectl…

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