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Communication & influence · Disagreeing well

A charge nurse pushes back that your new discharge protocol is unsafe on a short-staffed night shift, and she's saying it in front of the whole unit huddle. How do you handle the disagreement in the moment?

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She has ground truth I don't from a conference room, so my first move is to take it seriously out loud: 'That's exactly the kind of failure mode I need to hear — tell me where it breaks on a night shift.

The full answer: structure, worked example, likely follow-up.

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