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Communication & influence · Executive presence

A deal you led just broke — the buyer walked days before signing — and you have to get on a call with the client's CEO and board, who are angry and worried about the leak risk. How do you carry that call?

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When it's gone wrong, presence is owning the room's emotion instead of managing my own exposure, so I don't lead with excuses or a blame trail.

The full answer: structure, worked example, likely follow-up.

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