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Communication & influence · Persuasion under skepticism

A major distributor is late on deliveries and blaming your ordering, threatening your weekend service. On the phone with their account manager, how do you get them to prioritize you without torching the relationship you'll need next month?

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I go in warm but factual, because I need this person on my side Saturday and again in thirty days.

The full answer: structure, worked example, likely follow-up.

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