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Communication & influence · Executive presence

A regional TV reporter is doing a segment on your carrier's slow claims payouts after a wildfire, and you're the on-camera spokesperson. How do you handle two minutes of adversarial questioning without either stonewalling or over-promising?

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On camera the audience isn't the reporter — it's the policyholders watching, so I talk to them.

The full answer: structure, worked example, likely follow-up.

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