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Communication & influence · Persuasion under skepticism

You need your veteran housekeeping and front-desk teams to adopt a new mobile check-in and room-status app they see as surveillance that'll be used to write them up. How do you win them over at the pre-shift huddle?

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I name the fear before they voice it, because pretending it isn't there guarantees I lose them: "You think this app is a stopwatch that management will use to write you up.…

The full answer: structure, worked example, likely follow-up.

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