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Communication & influence · Persuasion under skepticism

You're at a packed community meeting where residents are convinced your proposed development will worsen traffic and displace them. You have the microphone for five minutes before public comment opens. What do you say?

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I don't open with the project — I open with what I heard them say, out loud, so they know I'm not here to talk past them: traffic on the corridor, and whether people who live here now get to stay.…

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