Error logs show a third-party API returning 200 OK, but the response body is empty 2% of the time. The vendor insists their service is healthy. How do you prove what's happening?

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

Error logs show a third-party API returning 200 OK, but the response body is empty 2% of the time. The vendor insists their service is healthy. How do you prove what's happening?

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