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Domain · Execution

Attrition in IT services routinely runs high, and a resignation can put an SLA at risk overnight. How do you manage talent and knowledge continuity so delivery doesn't crater when people leave?

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In a people business with attrition often in the high teens to twenties, you have to design delivery to survive turnover rather than hoping to prevent it.…

The full answer: structure, worked example, likely follow-up.

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