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Domain · Product Sense

Traditional IT services revenue is tied to headcount, but clients increasingly want GenAI to reduce the very tickets and code you bill for. How do you think about pricing and positioning in that world?

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This is the existential question for the industry, because if AI cuts the effort to resolve a ticket or write code, the linear people-times-rate model deflates itself.

The full answer: structure, worked example, likely follow-up.

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