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Domain · Market Sizing

Utilization and the bench are central to IT services economics. Walk me through how a consulting firm actually makes money on billable people, and what a healthy utilization rate looks like.

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The whole model is renting out people at a margin, so the two levers are the bill-rate-to-cost gap and how much of each person's time is actually billed.…

The full answer: structure, worked example, likely follow-up.

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