A draft apology statement reads: 'We apologize for any inconvenience this may have caused. Mistakes were made and we are committed to doing better.' Walk me through your critique and rewrite.

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Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

A draft apology statement reads: 'We apologize for any inconvenience this may have caused. Mistakes were made and we are committed to doing better.' Walk me through your critique and rewrite.

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