You're in a long ground hold for weather and approaching the point where tarmac-delay rules force a decision. Walk me through what you tell passengers and how you coordinate the decision.

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Answer

Stay specific. One example, told well, beats three told fast. Make your decisions visible — what you chose between. End on what changed, for whom.

You're in a long ground hold for weather and approaching the point where tarmac-delay rules force a decision. Walk me through what you tell passengers and how you coordinate the decision.

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