Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Ethics & accountability · Accountability without blame
A customer accuses one of your associates of stopping and searching them on a false theft suspicion, and it becomes a viral complaint. The associate followed the loss-prevention script you helped write. Who’s accountable, and what do you do?
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