Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Ethics & accountability · Balancing user vs business interest
A customer calls to cancel a monthly service and your retention script rewards you for burying the cancel path behind three save offers they've already declined. When does honoring their choice outweigh the save target you're measured on?
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