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Ethics & accountability · Balancing user vs business interest

A customer's shipment is going to be a day late because of a delay that was genuinely your operation's fault, but the tracking system will simply show "in transit" and they'd never know the reason. Sales wants you to stay vague. What do you tell the customer?

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I tell the customer the truth: it's a day late, it was our delay, and here's the new committed time.

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