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Ethics & accountability · Accountability without blame

A frontline error in your unit caused a resident to be wrongly cut off from a benefit for two months. It came from a confusing process, not negligence. How do you hold the team accountable while keeping it fair, and what do you owe the resident?

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Two months without a benefit is real harm to that resident, so my first obligation is repair, not a post-mortem: I get the benefit reinstated, back-pay what's owed, and make sure s…

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