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Ethics & accountability · Ethical pushback

A guest with a severe nut allergy asks whether a dish is safe, and your manager tells you to just reassure them and take the order — but you know the kitchen shares fryers and prep surfaces and can't guarantee it. What do you do?

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The allergy answer belongs to the kitchen, not to a sales instinct, so I don't turn an unknown into a reassurance.

The full answer: structure, worked example, likely follow-up.

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