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Ethics & accountability · Accountability without blame

A junior engineer on your team pushed a config change that took down production for an hour during peak traffic. In the retro, how do you hold the team accountable without scapegoating them?

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The question I refuse to let the room ask is 'whose fault is it' — the honest question is 'how did our system let a single config change from one person take down production at peak.

The full answer: structure, worked example, likely follow-up.

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