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Ethics & accountability · Balancing user vs business interest

A key customer is running your resin in an application it was never qualified for, and it's working for them, but you have data suggesting it could degrade and fail dangerously over time. Flagging it risks the account and invites liability questions. What do you do?

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Duty to warn beats account protection here — I have data suggesting a failure mode that could hurt people, and sitting on it to keep an account quiet would be indefensible if that resin ever fails in the field.

The full answer: structure, worked example, likely follow-up.

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