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Ethics & accountability · Accountability without blame

A KYC onboarding backlog on your team led to several accounts being opened before due diligence was fully completed, and a regulator has now flagged it. As the manager, how do you hold the team accountable without scapegoating?

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I start by owning it as the manager — the backlog was a process and resourcing failure on my watch, and I say that to the regulator and to my leadership before any name comes up.…

The full answer: structure, worked example, likely follow-up.

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