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Ethics & accountability · Balancing user vs business interest

A large industrial customer offers your commercial team a lucrative long-term contract if you'll quietly prioritize their power-quality complaints and interconnection support ahead of residential customers who've been waiting longer. How do you respond?

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A regulated utility serves all customers under non-discriminatory terms, so I won't sell queue priority — service order follows published rules and need, not who signs the biggest contract.…

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