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Ethics & accountability · Accountability without blame

A public-works client complains that your project team missed a code-required accessibility ramp slope on a completed pedestrian plaza, and it has to be rebuilt. Your team is pointing fingers — designer, checker, and field inspector all say it was someone else's job. How do you resolve it?

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I own it to the client first — I'm accountable for the team's output, and a non-compliant ramp slope on a public plaza has to be made right regardless of who inside my shop dropped it.

The full answer: structure, worked example, likely follow-up.

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