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Ethics & accountability · Balancing user vs business interest

A weather system is going to make a bank of flights miserable — long tarmac delays are likely. The commercial pressure is to keep boarding and hold the option to depart; the passenger's interest may be to cancel early and rebook. How do you weigh it?

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A weather system is going to make a bank of flights miserable — long tarmac delays are likely. The commercial pressure is to keep boarding and hold the option to depart; the passenger's interest may be to cancel early and rebook. How do you weigh it?

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