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Ethics & accountability · Balancing user vs business interest

It's a heat wave and a low-income customer on a life-support device is weeks past due; policy technically allows disconnection, but the summer moratorium is ambiguous for their zip code. Revenue is chasing you on aged receivables. What do you do?

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A medical-certified life-support customer during a heat wave does not get disconnected while there's any ambiguity — the safe default is power stays on, and I document that decision.

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