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Ethics & accountability · Owning failure

You championed a new online service portal that you assured leadership would improve access, but after launch it turned out to exclude residents without smartphones or reliable internet, and complaints are mounting. How do you own it?

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Equal access is the point of a public service, so a portal that quietly excludes residents without smartphones isn't a rollout hiccup — it's a design failure I championed, and I own it as mine.…

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