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Ethics & accountability · Calling out concerns to leadership

You discover that complaint files are being closed as “no device malfunction” without real investigation to keep the metrics clean before an FDA inspection. Your manager set up the practice. How do you raise it?

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Closing complaints without investigation to dress up the metrics is a complaint-handling violation, and an inspection makes it worse, not better — investigators pull complaint file

The full answer: structure, worked example, likely follow-up.

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