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Ethics & accountability · Calling out concerns to leadership

You handle the books for a restaurant group and discover the mandatory service charge marketed as 'going to our staff' is partly kept by ownership. What do you do?

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If we tell guests a service charge goes to staff and it doesn't, that's a misrepresentation to the customer and, in many places, a wage-and-tip violation — so this isn't a bookkeeping nuance I can quietly carry.…

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