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Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.

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Ethics & accountability · Owning failure

You quoted a customer a fixed price for a home repair, then your technician found the real job costs three times as much — but the mistake was yours, in how you scoped the call. What do you do, and what do you owe the customer?

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You quoted a customer a fixed price for a home repair, then your technician found the real job costs three times as much — but the mistake was yours, in how you scoped the call. What do you do, and what do you owe the customer?

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