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Ethics & accountability · Ai accountability

Your team built the client an AI support agent, and it's begun confidently giving customers wrong account and billing information. The client wants to keep it live because turning it off spikes their support costs. What's your responsibility?

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My responsibility runs to the end customers getting wrong billing information, not just to the client's support-cost line — a system we built that confidently misinforms people abo…

The full answer: structure, worked example, likely follow-up.

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