Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Judgment & ambiguity · When to escalate
A cluster of field complaints on one product line describes a symptom that could be a device malfunction contributing to patient harm — or could be user error. The reportability clock may already be running. When does this stop being a complaint-handling decision and become an escalation?
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