Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Judgment & ambiguity · When to escalate
A guest is threatening a scathing public review and a chargeback over a stay you believe was handled correctly, and he's now demanding a full refund at the desk. When do you hold the line versus escalate to your GM?
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