Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Judgment & ambiguity · When to act
A regional storm knocks out power to thousands of homes and your field-service queue triples overnight with heating and water-damage calls. Do you authorize overtime and call in off-shift crews now, or hold and see how the queue clears through the morning?
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