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Judgment & ambiguity · When to escalate

A support ticket suggests a bug may have let a handful of users see another account's data, but it's a single unconfirmed report and might be user error. At what point do you pull this out of the normal support queue and raise it as a privacy incident?

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I raise it the instant the report is credible enough that cross-account data exposure is plausible — not when it's confirmed — because privacy incidents have notification clocks an…

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