Coach note
Interviewers ask this kind of question to surface how you think, not what you remember. The strongest answers are specific, calmly told, and end on what changed.
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Judgment & ambiguity · When to escalate
A transaction-monitoring alert fires on a long-standing business customer: several sub-$10,000 cash deposits across branches in one week. The relationship manager insists it's just their cash-heavy retail cycle. When does this stop being your call?
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