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Judgment & ambiguity · Prioritizing without clear signal

At the front desk during a Friday rush: a fire panel is showing an unverified trouble alarm, a line of five is waiting to check in, and a guest is reporting a suspicious unattended bag by the elevators. What do you do first?

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Life-safety outranks service, always, so the check-in line waits — that's the easy part of the call.

The full answer: structure, worked example, likely follow-up.

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