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Judgment & ambiguity · Calibrating confidence

Your media-monitoring dashboard shows sentiment on your client 'trending negative,' but you know the tool misreads sarcasm and lumps unrelated mentions together. A nervous executive wants to know: are we in trouble? How do you answer?

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I answer with a real read, not the dashboard's number, because I know the tool inflates negativity by mishandling sarcasm and grabbing off-topic mentions.…

The full answer: structure, worked example, likely follow-up.

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